Shipping policy
SHIPPING POLICY
Last updated: May 2025 — ISLS ECOM GLOBAL LLC / Lunvaire
We are committed to delivering your Lunvaire handbag as quickly and safely as possible. Please review our shipping information below.
1. Processing Time All orders are processed and dispatched within 1–2 business days of purchase (Monday to Saturday, excluding public holidays). You will receive a confirmation email with tracking information once your order has been shipped.
2. Shipping Carriers We ship via trusted international carriers, including:
- USPS (United States Postal Service)
- FedEx
- DHL
- UPS
The carrier assigned to your order will depend on your location and the available service at the time of dispatch.
3. Delivery Times Estimated delivery time after dispatch:
- United States: 5–9 business days
- International orders: 5–9 business days (may vary depending on destination country and customs processing)
These are estimates only and are not guaranteed. Delays may occur due to customs, weather, or carrier issues beyond our control.
4. Free Worldwide Shipping We offer free shipping on all orders worldwide. No minimum purchase is required. The shipping cost will be shown as $0.00 at checkout.
5. International Customs & Duties For international orders, please be aware that:
- Import duties, taxes, and customs fees may be charged by your country's customs authority upon arrival.
- These charges are the responsibility of the customer and are not included in our pricing.
- Lunvaire has no control over customs delays or charges.
6. Order Tracking Once your order is shipped, you will receive an email with your tracking number. You can track your package directly on the carrier's website.
7. Lost or Delayed Packages If your package has not arrived within the estimated delivery window, please contact us at contact@lunvaire.com. We will work with the carrier to investigate and resolve the issue.
8. Contact Us
- Email: contact@lunvaire.com
- Hours: Monday to Saturday, 9:00 a.m. – 6:00 p.m. (Central European Time)