Refund policy

REFUND & RETURN POLICY

Last updated: May 2025 — ISLS ECOM GLOBAL LLC / Lunvaire

At Lunvaire, your satisfaction is our priority. We stand behind the quality of every handbag we sell. Please read our return and refund policy carefully before making a purchase.

1. Return Eligibility We accept returns within 30 days of the delivery date. To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be in its original packaging, with all tags, dust bags, and accessories included.
  • Proof of purchase (order confirmation or receipt) must be provided.

2. Non-Returnable Items The following items are not eligible for return or exchange:

  • Items showing signs of use, wear, or damage caused by the customer.
  • Items returned after the 30-day window.
  • Items purchased during final sale or promotional events marked as non-returnable.

3. Damaged or Defective Items If you received a damaged or defective product, please contact us within 7 days of delivery at contact@lunvaire.com with:

  • Your order number.
  • A clear description of the defect or damage.
  • Photos of the damaged item and packaging.

In cases of damaged or defective items, the customer is responsible for the return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

4. Return Process To initiate a return, please follow these steps:

  • Email contact@lunvaire.com with the subject line "Return Request – [Your Order Number]".
  • Our team will respond within 2–3 business days with return instructions.
  • Ship the item to the address provided by our support team.
  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

5. Refunds If your return is approved, your refund will be processed to your original payment method within 5–10 business days. Please note:

  • Original shipping charges are non-refundable.
  • Refund processing times may vary depending on your bank or payment provider.
  • We do not offer cash refunds; refunds are issued to the original payment method only.

6. Exchanges We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, contact us at contact@lunvaire.com.

7. Contact Us

  • Email: contact@lunvaire.com
  • Hours: Monday to Saturday, 9:00 a.m. – 6:00 p.m. (Central European Time)